Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Payment Methods
- Bank Transfer: Direct payments available during checkout.
- Cryptocurrencies: We accept payments in various cryptocurrencies.
- Debit & Credit Cards: Payments can be made with major debit and credit cards.
Delivery Times & Rates
- 🌍 International (Europe): €15 – 3 to 7 working days*
- 🌐 International (Other Continents): €25 – 4 to 10 working days*
In some cases, delivery may take up to 14 working days. Delivery times are estimates and may vary depending on the carrier.
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- Shipments are made within 48 hours (or the next business day) after payment confirmation. High-value orders may require additional confirmation before shipping.
- If you live outside Europe, please do not hesitate to contact us.
Order Tracking
- Awaiting Confirmation: We are waiting for your payment to validate the order.
- Processing: Your payment has been received and your order is being prepared.
- Completed/Shipped: Your order has been shipped. Tracking codes will be provided in your customer area.
- Failure: There was a problem with your order, such as missing information or the supplier being out of stock.
Tracking is the customer’s responsibility. If your order stops updating or there are delays, please contact the carrier immediately for more information.
Shipping Insurance (Optional)
We offer optional shipping insurance for 10% of the order value, which can be added at checkout. If your package is lost during transit, we guarantee a free reshipment.
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- To activate the insurance, the customer must contact support and initiate an investigation, but only after 14 working days without tracking updates.
- The insurance covers any loss or customs retention. In case of such events, we will resend your order.
Important Information
- Discreet Packaging: Orders are shipped in plain packaging with no mention of the store or products.
- Orders May Be Split: If items come from different suppliers, they may be shipped separately. Tracking codes for each package will be available in your customer area.
- No Refunds: If your order is seized by customs or lost by the carrier, we will assist according to our reshipping policy.
- Defective or Damaged Products: If an item arrives damaged or altered, please contact us immediately.
- Out-of-Stock Products: If an item is out of stock, we will send an alternative of equivalent or superior quality at no extra cost.
- Incorrect Address or Uncollected Order: The customer is fully responsible for providing a correct address and ensuring the order is collected. If the package is returned due to an incorrect address, failure to collect, or rejection of the order, it will be considered cancelled, with no right to reshipment or refund.
You can view all information about your orders, including their status, tracking codes, and additional details, in your customer area.
Fraud, Disputes & Security
- Payment Disputes (Chargebacks) Policy: Customers who open unjustified payment disputes will have their accounts permanently blocked, and legal action may be taken.
- Fraud & Security: Any fraudulent activity will result in the permanent closure of your account, along with a ban on login history, devices, and IPs.
Purchase Terms & Conditions
By placing an order, you acknowledge and agree that:
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You are 21 years of age or older and legally capable of entering into a contract.
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You are solely responsible for knowing and complying with all laws and import rules that apply to your purchase and destination.
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You will use any items only for lawful and permitted purposes in your jurisdiction.
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Where required by law, you will obtain and maintain any prescriptions, licences, or authorisations before purchasing/using any item.
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No content on this website constitutes medical advice; we do not provide prescription, diagnostic, or treatment services.
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We may verify, limit, or cancel orders that appear inconsistent with these Terms or applicable policies.
Legal Notice: We may fulfil orders via third-party logistics (dropshipping). Customs duties, inspections, and regulatory requirements in the destination country are the buyer’s responsibility.
By placing an order, you accept these Terms and agree to hold Diamond Labs and Golden Dragon harmless from claims arising from your use, possession, or importation of the products in violation of applicable law.
Support & Response Time
📧 Our support team responds to messages within 48 working hours. Please be patient, and we guarantee that all inquiries will be addressed.
